Exchange and Refund Policy
At Sttavoss, we take pride in delivering high-quality garments designed with care. As a policy, we do not accept returns or offer refunds on any of our products. However, we do provide exchanges under specific conditions.
Exchange Policy (For Ready-to-Wear Garments Only)
- We offer size exchanges for the same product.
- Exchange requests must be made within 7 days of receiving your order by emailing Sttavoss@gmail.com or WhatsApp us at +91-7042055070.
- The item must be unused, unworn, unwashed, and free of damage, stains, or fragrances. The original tags must be intact.
- You are required to self-ship the product to us. Once it qualifies our quality check, we will dispatch your replacement order.
- Exchange/alteration is allowed only once per outfit.
- A ₹250 shipping charge applies for exchanges or alterations.
Custom-Made Orders
- Custom-made garments cannot be exchanged.
- In case of a fitting issue, we offer alterations only.
Return Policy
Any item purchased on our website does not qualify for returns, unless the product received is damaged or has a manufacturing defect.